Cancellation & Refund PolicyBrief of cancellation & refund policy that we request you to adhere with.
At SOUM, we understand how much you value your every purchase. We offer you complete peace of mind while ordering at polka kart - you can return all items within 48 hours of receipt of goods.
For products shipped by us
Should you wish to return a product, we will gladly accept the return of packages within One(01) day from the receipt of the product. We are happy to initiate a return provided the products are returned unused, with the original tag, in the same condition as you have received it, in its original box and packaging.
For products that are not yet shipped
You may cancel an order within 24 hours of your purchase. You can cancel your order by writing to us at SOUM . Once we receive a cancellation notice and if the order has not been packaged / shipped by us, we shall cancel the order and refund the entire amount. For orders already shipped the policy stated above will be applied.
For products damaged in transit
We take utmost care in packaging and shipping the product but some items may be damaged during transit due to circumstances beyond our control. In case you find the product has been damaged in transit, we urge you to not accept the product and send it back. Just drop us an email at SOUM and we will send a replacement product right away with no additional cost.
We are committed to making your shopping experience with us as delightful as possible. Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. Please call our customer care number or email us at SOUM mentioning your Order ID. We assure you that all products sold on polka kart are brand new and 100% genuine and in case the product you received is 'Damaged', 'Defective', our Friendly Returns policy has got you covered.
Refunds will be made in the same form that the payment is received within 15 working days from the date of cancellation of order.
For replacement, only in cases where there are defects found with the product.
Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer. Let us know & we’ll help you regarding the same
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 1010101010 or email us at SOUM mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement:
• Any product that exhibits physical damage to the box or to the product;
• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;
• Any product without a valid, readable, unhampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
• Any product from which the UPC (Universal Product Code) has been removed from its original packaging.